Bedding4u are dedicated completely to customer satisfaction and we intend to provide you with the best possible service. If you have any comments or suggestions, raise a Support Ticket.
When you use the Bedding4u website, you are agreeing to be bound by and comply with the following terms and conditions. This agreement does not affect your statutory rights.
The content of the Bedding4u website is subject to change without customer/user notice. No warranty or guarantee of the information and products is provided by Bedding4u or any third parties. Your use of any purchase from this website is entirely at your own risk and Bedding4u cannot be liable; you must bear the risks which are associated with use of the internet and internet retail. Unauthorised use of our website is a criminal offence and any offender shall be prosecuted by the law. These Terms and Conditions; along with your use of this website; are governed by English Law and as such, you agree to submit to the jurisdiction of the English Court. This does not affect your statutory rights. If you would like to know more about your statutory rights as a consumer, you may wish to consult your local Citizens’ Advice Bureau.
We may change these terms from time to time without notice to users and customers. Changes will apply to any subsequent orders you place.
Material and Measurements
Any goods shown on the Bedding4u website are displayed and described to the best of our ability, but please bear in mind that certain colour shades may display differently on different computer monitors and may not turn out to be a fully accurate representation of the actual fabric. If you would like more information about a particular item, please do not hesitate to get in touch as we would be glad to help. We are always prepared to offer advice on the goods that we sell and we will take reasonable care in giving you any advice. All sizes are approximate.
We take payment from your card at the time we receive your order, once we have checked your card details.
Bedding4u accepts payment via VISA Credit, VISA Electron (Debit), MasterCard, Maestro and Solo cards. On the payment page you may be prompted to enter a 'password protected identity checker'. For more information, consult your card issuer. All payment transactions are made through a secure server hosted by SagePay. When you make an order on the bedding4u website, you will receive confirmation email of your order and of payment; one from ourselves and one from SagePay. This is to indicate that we have received your order, and that payment has been received. Due to the nature of interent retail, your card is charged the full amount at the point of sale. For the most part, our items are ordered in especially from the supplier for your order; please bear this in mind when calculating delivery times.
In the case of a customer ordering a product that has been discontinued yet is inadvertently still available for purchase on our site, one of our team will get in touch with said customer as soon as possible to arrange a refund or a replacement item of similar value, and any extra payment that may be incurred.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
Security and Privacy
We have teamed up with SagePay (formerly Protx) to ensure that your credit or debit card details are handled with the utmost security.
All transaction information passed to SagePay’s systems use 128-bit SSL encryption to protect your data “in transit,” and any messages from SagePay are signed using MD5 hashing to prevent unauthorized access. No cardholder data passes unencrypted or in any kind of non-secure manner. Once the data is on SagePay’s systems, 256-bit encryption is used, an internationally recognized standard. Your card details are not held in clear text in ANY website.
In the unlikely event that bedding4u do have to handle a hard copy of your card details, they will be destroyed immediately.
In order for you to place an order with us, you will need to enter your name, address and telephone number; along with credit card details and any relevant security information. Please rest assured that this data is handled with the greatest of care. By placing an order with bedding4u you agree to let us hold your personal information on file; this is only accessible by our staff. As required by the Data Protection Act 1998, we follow a tight security schedule to protect your data from unauthorized access. If you are concerned or unsure about any information that we hold about you, please contact us to let us know your concerns.
Bedding4u only disclose buyers’ information to third parties when it is necessary for an order to be fulfilled. These third parties will not disclose your information to any other organisations. We are dedicated to protecting your privacy, and we do not sell, trade or rent any of your personal details unless given express permission to do so. The information that we collect is done so lawfully and in Accordance with the Data Protection Act 1998.
No personal information entered by a user is stored by any organisation other than ourselves and the SagePay system.
In the event that we cannot accept payment for an item due to security concerns regarding the card used, we will endeavour to contact you as soon as possible to try and resolve the issue. In extrraneous circumstances, we will inform you of our intention to cancel and refund the order in the most direct means available. It is also for such security reasons that we reserve the right to cancel an order with no prior contact made to the customer in question.
All goods are offered subject to availability and Bedding4u cannot be held responsible for products that become discontinued. Delivery dates are estimates only and time of delivery is not the essence of the contract. We endeavor to deliver the goods by the stated delivery date but may suspend or delay delivery and will not be liable for any loss whatsoever in the event of late delivery or non - delivery of goods or any installment outstanding. We endeavour to let the customer know as soon as possible if any item is out of stock or discontinued.
Accuracy of Content
Bedding4u has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Cancelling Your Order
You can cancel your order up to 1 hour after placing it for Standard delivery orders.
You also have a right to cancel your order under the Distance Selling Regulations. If you wish to cancel you must tell us in writing, by emal or via the Contact Us page within 7 working days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these Terms of Sale.